Looking for efficient inbound call handling for customer support, sales, or a tailored solution?
We got you covered!
What we mean by inbound calls:
Inbound calls are when customers or prospects call into your business. Our agents act as an extension of your team, providing exceptional customer service and assistance. Here are some advantages of partnering with Dienen for your inbound call needs:
Cost-effectiveness
Outsourcing to Dienen is often more cost-efficient than hiring and training an in-house team of customer service representatives
Scalability
Dienen's services allow businesses to easily adjust staffing levels up or down based on call volume, without the stress of hiring and firing employees
Access to experienced agents
Our team consists of skilled and seasoned agents who excel in communication, sales, and customer service
Focus on core competencies
By outsourcing to Dienen, businesses can concentrate on their core strengths while we handle their call centre needs
Professionalism and efficiency
Partnering with Dienen guarantees that calls are managed professionally and effectively, giving businesses peace of mind and more time to focus on other essential tasks.
Common types of inbound call campaigns:
Customer Support
Addressing customer inquiries, troubleshooting, and resolving issues or concerns
Technical Support
Providing technical assistance and solutions for product or service-related issues
Billing and Account Management
Handling billing inquiries, updating account information, and addressing payment disputes
Overflow Call Handling
Managing excess call volume during peak hours or seasonal spikes to maintain high service levels
Sales and Order Process
Assisting customers with purchases, upselling, and processing orders
Helpdesk
Offering guidance and support for various software, hardware, or application-related concerns
After-hours Support
Providing round-the-clock customer service, ensuring that your customers are always cared for
Virtual Receptionist
Acting as a professional and courteous point of contact for incoming calls, forwarding calls, and taking messages as required
Pricing for inbound call centre services can vary based on several factors including:
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Total contract length of the campaign
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Number of seats (staff on campaign)
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Experience requirements
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If we're using onshore (UK) or offshore (Philippines) staff
Since campaign costs can differ greatly, we recommend reaching out to us for a custom quote tailored to your specific needs. We guarantee competitive pricing, and our blend of onshore and offshore staffing ensures cost savings without sacrificing quality.
Make an enquiry to find out how we can help your business
